AQHA Making Changes to Customer Service

AQHA Publicity

The American Quarter Horse Association recently debuted a new phone system to better serve the Association’s customers through improved technology. When you call AQHA Customer Care, you are greeted with a menu of options that will help to quickly match you with the representative who can best serve you.

There are five new options that you can choose from to help you reach an agent.

Menu Option 1 is for membership and publications. This menu option helps answer the following questions:

• Purchasing or renewing an AQHA membership.
• AQHA member benefits.
• Purchasing or renewing a publication subscription.
• Updating an address.

Menu Option 2 is for the status of your account. Selecting this menu option assists with:

• Status of registration, transfers, duplications and corrections of paperwork.
• Checking the status of genetic test or ordering genetic test.

Menu Option 3 is for records and gets callers to a representative who can help answer questions related to:

• Checking show, race or get/produce records of horses.
• AQHA Versatility Ranch Horse competitions.
• AQHA leveling program.
• Check qualifying points for AQHA world championship shows.
• Research foal names.

Menu Option 4 is for billing, such as questions regarding paying invoices that you have received or questions about a pending balance.

Menu Option 5 is for the AQHA website. This option helps with:

• Navigating the AQHA website.
• Resetting your password or setting up an online account.

If the reason you are calling falls under one of these five menu options, be sure to select the one that best fits your needs to help resolve your questions more quickly. If you don’t feel like your question falls under one of the menu options, select any of the five options and the agent who answers your call will be able to help and/or transfer your call to the appropriate person.

Call Back Option

There is also a new Call Back option. We know your time is valuable and that you don’t want to spend your time on hold with a business. During times we are not able to answer your call quickly, an automated message will ask if you’d like to be called back instead of waiting any longer on hold. If you select this option, you will be prompted to enter the number you want to be called back on. You’ll then be able to hang up and not lose your place in line. A representative will call you back as soon as someone is available.

Don’t forget, you can also use the AQHA Contact Us form if you’d prefer this form of communication.

We look forward to assisting you with your AQHA business needs!

AQHA News and information is a service of the American Quarter Horse Association. For more news and information, follow @AQHAnews on Twitter, and visit www.aqha.com/news.